Refund policy

All of our jewelry is made to order just for you, which is why we do not accept returns or offer refunds. If you experience an issue with your order — such as a manufacturing defect, damage during shipping, or an error on our part — please contact our support team and include a photo of the problem. We will review your case and, if applicable, arrange a free remake of your item. By placing an order with us, you agree to this policy.